Pricing
Published rates for visits, drop-off, pickup, labor, and parts.
Includes the first 30 minutes. Same price anywhere.
Trip plus the first 30 minutes on-site.
That's $75/hour, and only with your approval.
Not sure yet? Ask first, no charge.
Send the make, model, and what the device is doing, or just call. We'll tell you whether a repair looks worth pursuing and which diagnostic fits, before you book or pay anything. A firm repair price takes having the device in hand, so what you get here is an honest read rather than a quote.
In-Person Visit
Covers the trip and the first 30 minutes on-site, including the diagnosis. A $20 deposit is charged when you book this one option, and it comes off the total.
Repair Drop-Off
The same $50 applies no matter how the device gets to us, and nothing is charged when you book. What changes is just the transport:
One booking covers all three. Tell us which you'd like when you pick a time.
These are transport prices, separate from the $50 diagnostic, which applies to all three. One pickup fee covers the round trip: collecting the device and delivering it back when the work is done, so there's no second charge for the return. The $50, and the pickup fee if we collect the device, are billed together on your final invoice, so a drop-off costs nothing until the work is finished.
Labor After 30 Minutes
That works out to $75/hour.
Billed in 30-minute increments. You get an estimate before any work beyond the diagnosis begins.
Parts
Billed at what we pay, including any shipping, and itemized on your invoice. Before a part is ordered you hear the actual price and what delivery adds, so you can decide. There's no markup on either.
Applies Everywhere
One structure across in-person visits, WiFi & smart home, TV & home theater, computer & laptop repair, device & electronics repair, rental-property support, pinball/arcade, and audio/amp restoration.
How the first-visit fee works
The in-person visit fee, or the $50 drop-off diagnostic, covers the first 30 minutes and is owed whether the item turns out repairable or not. Most diagnoses finish well within that time. If yours needs longer, anything past 30 minutes is quoted before it starts.
If the repair goes ahead, that first 30 minutes counts toward the work, so you're not paying it twice. And if a fix isn't worth it, we'll tell you and stop there.
The $20 deposit applies to in-person visits and nothing else. It isn't a charge on every booking, and it's never required to ask a question or get an opinion. It's charged through the scheduling page when you book, comes straight off what you owe for the visit, and is refunded in full if you cancel or reschedule 24 hours or more before your appointment. A cancellation inside 24 hours, or a no-show, forfeits the deposit. The balance is due at the visit.
A drop-off takes no payment at booking at all, whether you bring the device in or we collect it. The $50 diagnostic, and the $20 or $40 pickup fee if we collect it, are billed as their own lines on your final invoice, so a drop-off costs nothing until the work is finished. The 24-hour cancellation rule therefore applies to the in-person visit deposit, which is the one booking that takes a payment.
What that adds up to
Rates are easier to judge with jobs attached, so here are four typical ones. These are examples rather than quotes, and they're labor only — parts, if any are needed, are billed at cost on top.
Whatever the job, you'll have an estimate before anything past the diagnosis begins, so you can approve the likely total first.
In-person visits are $95 in the Wenatchee Valley corridor (Leavenworth, Peshastin, Dryden, Cashmere, Wenatchee, and East Wenatchee), and $135 for Plain, Lake Wenatchee, Chelan, Manson, and other areas outside that corridor. For repairs, dropping a device off at our Leavenworth, WA location carries no transport charge, just the $50 diagnostic, which is billed on your final invoice. Having us collect it instead adds $20 in the corridor, $40 for Plain, Lake Wenatchee, Chelan, Manson, and other areas outside it, and that one fee covers both the pickup and the return. It goes on the same final invoice rather than being charged at booking.
Something Else?
Routine one-off help for a local business runs at exactly these published rates — a printer, a network, a machine that won't boot. You book an in-person visit like anyone else.
Work where the scope or the travel can't be known in advance doesn't use this structure at all. It's quoted for your approval before any work begins, rather than running at $75/hour: amusement-route field service, school-district contracts, on-call support arrangements, custom software development, technology consulting, cybersecurity audits, and major restoration projects. See For Businesses. If what you need isn't on this page at all, send us a description and we'll work out pricing for it.
Ready when you are
Book a VisitNot sure it's worth fixing? Tell us the make, model, and what it's doing, or call (509) 708-2953 — no charge to ask, and nothing to book. Send us the details →
That conversation can usually tell you whether a repair is worth pursuing and which diagnostic fits. A firm repair price takes having the device in hand.
A $20 deposit applies to in-person visits only — it isn't a charge on every booking. It comes off what you owe for the visit and is refundable if you cancel or reschedule at least 24 hours ahead.